Business process outsourcing (BPO) has become a popular strategy for companies looking to improve efficiency and reduce costs. There is a range of processes your company can take advantage of, like HR, customer service, and payroll solutions.
By outsourcing non-core business functions to specialised providers, companies can focus on their core capabilities while still maintaining control over the processes they have outsourced. Below, we will look at several case studies of successful BPO partnerships and examine the key elements that contributed to their success, to help you decide whether BPO outsourcing is for you.
GE and Wipro
One of the most well-known examples of a successful BPO partnership is the relationship between GE and Wipro. In 2004, GE decided to outsource its IT infrastructure and application management to Wipro, a leading Indian IT services company. This partnership has been highly successful for both companies, with Wipro providing GE with cost-effective and efficient IT services, while GE has been able to focus on its core business operations.
One of the key factors that contributed to the success of this partnership was the clear alignment of goals between the two companies. GE had a clear vision of what it wanted to achieve through outsourcing, and Wipro was able to understand this vision and develop a customized solution to meet GE’s needs.
Additionally, both companies were committed to open and transparent communication, which helped to ensure that there were no misunderstandings or miscommunications throughout the partnership.
HP and Capgemini
Another example of a successful BPO partnership is the relationship between HP and Capgemini. In 2010, HP decided to outsource its HR services to Capgemini, a global consulting and technology services company. This partnership has been highly successful for both companies, with Capgemini providing HP with cost-effective and efficient HR services, while HP has been able to focus on its core business operations.
One of the key factors that contributed to the success of this partnership was the strong relationship between the two companies. HP and Capgemini had a long-standing relationship and had worked together on several projects before the outsourcing partnership was formed.
This helped to build trust and confidence between the two companies, which was essential for the success of the partnership. Additionally, both companies were committed to continuous improvement, which helped to ensure that the partnership was always evolving and adapting to meet the changing needs of the business.
American Express and Genpact
A third example of a successful BPO partnership is the relationship between American Express and Genpact. In 2008, American Express decided to outsource its financial services to Genpact, a global professional services firm. This partnership turned out to be rewarding for both of these highly esteemed businesses, with Genpact providing American Express with highly effective financial services to benefit productivity within the company, while American Express was able to step back and focus on the elements of their business that required the most attention.
Communication played an important role in this partnership, as it does with many successful BPO collaborations so that both companies can get the information they need to work seamlessly to produce the best results.